This document contains the terms and conditions that regulate the sale of the products (hereinafter, “Conditions of Purchase”) presented on this website by the company Pou Nou, S.L., C/ S’olivar 19, 07714, Mahón, Menorca, España C.I.F. B-07559974. This website, operated with the domain name www.pounou.com, is managed by the aforementioned company Pou Nou, S.L
These Conditions of Purchase may be modified at any time, so you must read them before making any purchase via our website. If you have any questions regarding these Conditions, you may contact us by sending an e-mail to [email protected] or by calling (+34) 971.369.159 (Mondays to Fridays, from 9.00a.m to 2.00p.m; on public holidays in Spain and Balearic Islands.
- 1. You are over the age of 16 and have sufficient legal capacity to be bound by contractual terms and conditions.
- 2. You shall not place any false, fraudulent or speculative orders.
- 3. You are obliged to correctly provide us with your e-mail address, postal address and/or other contact details.
- 4. Please note that if you do not provide us with all of the required information, we will not be able to process your order.
- AVAILABILITY OF SERVICE
We do not deliver items to P.O. boxes. For this reason, you must provide us with the full, precise address for delivery.
- VALIDITY OF THE OFFER AND AVAILABILITY OF PRODUCTS
The offer of the products shall remain valid while the offer is shown on the website www.pounou.com, unless a specific offer period is indicated, such as promotional offers during specific dates.
4.1 Availability of products
In any event, all orders will be subject to availability. If any difficulties occur with regard to their supply or stock, you will be refunded any amounts you would have paid. We reserve the right to withdraw any product from this website at any time, without this entailing the acceptance of any type of liability on the part of Pou Nou.
4.2 Refusal to process orders
Although we will do everything in our power to always process all orders, exceptional circumstances may arise that require us to reject processing an order after having sent the order confirmation, and so we reserve the right to do so at any time. In any event, Pou Nou shall not be liable for removing any product from this website, removing or altering any material or contents of the website, or for not processing an order once we have sent the order confirmation.
- HOW TO PURCHASE
You will see that buying items from www.pounou.com is easy and comfortable. Once you have selected the item you’d like to buy, you must click on it and then select the size, colour (where applicable) and the number of items you require.
Once you have selected these options, you must click on the option marked “Add to shopping bag” and then on the option marked “Go to shopping bag,” so that you can then indicate the delivery details and payment options.
- ACCEPTANCE OF THE PURCHASE AND CONFIRMATION OF RECEPTION OF THE ORDER
Acceptance of the purchase must be made by clicking the button marked “End purchase”. You must then:
- Provide us with your personal details and delivery information so that we can process your order.
- If you need an invoice, we will ask you for the corresponding tax details.
- Choose the payment method
Once you have accepted the purchase and made the payment, you will receive and e-mail with an identification code so that you can monitor the delivery status of your order. Please remember that all orders are subject to the availability of the requested product(s), as indicated in the following section, as well as compliance, in particular, with the terms and conditions indicated in Clause 2.
- PRICE AND PAYMENT
The price of the products will be as stipulated at any given moment on www.pounou.com. All prices are given in EUROS. The prices included on the website include 21% VAT, but do not include postage costs. Prices may change at any time, but this will not affect orders for which we have already sent a mailing confirmation. The prices may change at any time, although any such changes will not affect any orders for which we have already sent a confirmation of delivery. Please note that our discount codes cannot be applied in sales items or with other promotions.
7.2 Payment methods
All purchases may be paid using the following means of payment:
- a) Cards: Visa, Visa Electron, Maestro and MasterCard. We recommend that before making your purchase you check: (i) the validity date of your card, and (ii) the limit on the card for making purchases.
- b) PayPal.
7.3 Security during the payment process
Check that you have filled in all of the required fields correctly. If you choose to pay using a card, the system will contact the bank that issued the card so that you can authorise the payment. Once the bank has confirmed authentication, the amount will be charged to the card. If your bank does not confirm authentication, the order will be cancelled. In any event, you will be informed of the result of the operation by e-mail. By making a payment with a card you confirm that it is your property. Payment by credit card will be subject to verification and authorisation procedures by the entity that issued the card, as a result of which if the entity does not authorise payment, we will not be able to process the order nor will we accept any liability for any delay or lack of delivery.
- DELIVERY TIMES AND DELIVERY COSTS
All of our deliveries are made by courier service. Notwithstanding the conditions of Clause 6 regarding the availability of stock, deliveries will generally be made within a period of three (3) to six (6) working days from the day after making the order. This period may vary depending on the specific circumstances of each order, such the availability of the chosen product or the delivery area. Also, in exceptional circumstances, this period may be altered by extraordinary situations affecting the delivery services or difficulties in delivering the goods. Deliveries will be made from Monday to Friday. Orders will not be prepared or delivered on Saturdays, Sundays or bank holidays.
Please note that during sales or promotional periods, delivery times may be slightly affected and take a little longer than usual. Please remember that the purchase must be delivered at the indicated address, within working hours. It is also important that you provide us with a telephone number when you make the order, so that we can get in touch with you if there were any problems with the delivery. Remember that items will not be sent to P.O. boxes, and it is essential that you provide us with a full and precise delivery address, which must not be located in a different country from where the purchase was made.
If you do not receive the order within the indicated delivery period or if you have any questions, you can contact us by e-mail at [email protected] , or by or by calling 0034 971369159 (Mondays to Fridays, from 9.00a.m to 2.00p.m)
Impossibility of delivery
If it is not possible to make a delivery, we will get in touch with you in order to organise a new delivery. If it is not possible to make the delivery after three attempts, we will organise a return and refund you the money you have paid.
- LANGUAGE OR LANGUAGES IN WHICH CONTRACTS MAY BE FORMALISED
Contracts are to be formalised in English, Spanish and Catalan.
- CUSTOMER SERVICE
To ensure a comfortable buying experience, if you have any questions you can contact us by sending an e-mail to [email protected] or by calling 0034 971369159 (Mondays to Fridays, from 9.00a.m to 2.00p.m)
- RETURNS POLICY
11.1 RETURNS & REFUNDS
Pou Nou allows for the possibility to cancel your order at no extra cost, if requested while still being processed, before it has been sent to the transportation company for delivery. Otherwise you will have to wait to receive the order in order to process the return.
Articles can be exchanged or refunded up to 30 days from date of receipt.
Returns from outside of Spain:
If you’ve changed your mind about keeping your purchase, please return your unwanted items within 30 days of the invoice date, unused and in their original condition by post to:
POU NOU SL, C/S’olivar 19, 07714 Menorca, España
Please indicate the item to be returned on your invoice.
Add an address label to your parcel, covering the original delivery information, and take it to your local Post Office. If possible, ask for proof of postage to ensure a full refund in case your parcel gets lost.
You’ll need to pay for the postage, unless you’re returning a faulty item. If this is the case, please contact our customer services team to arrange the return (unfortunately we can’t refund the cost of international return postage unless it’s arranged in advance).
Refunds will be made to the payment method you used on the original order. Please note, this may take between 10-14 working days to appear from the date that you receive the refund confirmation email.
Returns in Spain:
In order to make your return please let us know via email or telephone and collection will be arranged. Postage costs will be deducted from reimbursement.
Transport cost € 3.95 from anywhere in Spain (excluding Canary Islands).
- TO ARRANGE COLLECTION (NATIONAL RETURNS)
Please contact us via email at [email protected] or telephone 971.369.159
- PREPARING YOUR RETURN
Articles must be returned unused ,in their original condition and with the tags on.
The transport company will contact you to arrange collection. Your parcel must include your order form and be correctly sealed.
Refunds will be made to the payment method you used on the original order. Please note, this may take between 5-10 working days to appear from the date that you receive the refund confirmation email. Transport costs (€3.95) will be deducted.
To make an exchange please return the unwanted item for a refund and reorder online.
11.2 Please bear the following aspects in mind:
- Make sure the items are in the same condition as when they were received. Returns will not be allowed when the product has been used beyond opening its packaging, for products that are not in the same condition as when they were delivered, or if they have suffered any damage. Please return the item using or including all of its original packaging, together with the accompanying documentation. In any event, you must return the product together with the invoice you received when you made the purchase.
- You must return in the same delivery all of the items you have acquired in the same order that you wish to return.
- If you have been given a gift together with the product you wish to return, this must also be returned in the same conditions. Otherwise you will be debited the amount corresponding to the value of the gift.
- We cannot offer an exchange for the product.
- Cash on delivery returns will not be accepted.
- Returns will not be accepted by any other means than those described in this document.
- Refunds will only be made for products that have been returned according to our returns policy.
- 10. We will only process returns of products acquired from www.pounou.com
11.3 Products with faults or defects
Please note that all products sent for delivery are checked carefully to avoid these situations.
However, if you believe that the product has any faults or manufacturing defects, please contact our customer service department by sending an e-mail to [email protected]
We will get in touch with you to arrange picking up the product (together with its original packaging and labels, as well as any accompanying documentation) at the indicated address and time, at no additional cost.
We will carefully examine the returned product, and inform you within a reasonable period of time if you will be refunded for it. The amounts paid for products that are returned because of faults or defects, once verified, will be refunded in full, including all delivery costs you may have paid, within a period of 14 days. Refunds we will made in the same way used to initially purchase the item.
- MODIFICATION OF DETAILS AND CANCELLATION
When making an order, and before confirming it, you may modify your personal details at any time. Once you have confirmed the order, you may modify the personal details provided for this order by contacting our Customer Service Department by sending an e-mail to [email protected] or by calling 0034 971369159 (Mondays to Fridays, from 9.00a.m to 2.00p.m).
Pou Nou guarantees the privacy of the details you provide us with by means of the SSL protocol.
Your browser will indicate that you are on a secure site. You can also verify that you are on a secure site by checking that the address shown in the browser window starts with ‘https’ (instead of ‘http’).
- WRITTEN COMMUNICATIONS
Any written communications sent to you will be considered as received 24 hours from having been sent by e-mail, or 3 days after the postage date stamped on any letters.
If you think that you have not received any type of written communication, you can contact us via our Customer Service Department, by sending an e-mail to [email protected] or by calling 0034 971369159 (Mondays to Fridays, from 9.00a.m to 2.00p.m).
- APPLICABLE LAW AND VENUE
These conditions of purchase shall be governed in every respect in accordance with Spanish legislation. Without prejudice to any rights that may pertain to you as a consumer or user, in the event of any disputes arising in relation to the use of the website, you expressly waive any other legislation that may correspond to you and agree to submit any such disputes to the jurisdiction and competence of the courts and tribunals of Spain.
In the event of any of the terms and conditions expressed herein or any other provisions being considered invalid, illegal or unenforceable to any extent by the competent authorities, these shall be deemed severable from the remaining terms and conditions, which shall remain in full force and effect in the manner permitted by law.