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We’re Taking Orders Again
During the first week of March, we closed our retail stores and distribution centers for the health and safety of our employees and customers. After much consultation and a lot of hard work, we’re pleased to announce pou nou.com is back in business.
Thanks for Your Patience
Please bear with us as our deliveries might take a little longer than usual in getting to you. Our couriers are also taking additional precautionary measures to ensure no direct contact is being made when delivering your parcel.
According to the World Health Organisation, the likelihood of an infected person contaminating packages is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. If you are self-isolating you are able to add a note at the checkout of your online order to request that the parcel be left outside your front door (or alternative safe space) to avoid contact with a delivery driver.
* Returns and exchanges are being accepted but please expect delays due to staffing and safety requirements.
For orders placed from 17th April 2020, we have extended our returns policy to two months.
Employee & Customer Safety
* Our operations are limited at this time. This is to ensure the highest level of safety for our employees and customers.
*Safety is our highest priority. We have instituted the following protocols:
*Employees are told not to come to work if they are sick, and temperature scanners are at all building entrances as an extra precaution.
*Use of shared equipment is limited.
*Daily safety briefings are conducted.
*Employee start times are staggered to avoid crowding.
*Throughout the day, surfaces are frequently cleaned.
*Use of shared equipment is limited.
Should you require any further support, our customer care team are here as always. You can reach them by emailing
pounou@pounou.com
Now is a time to take care of one another. We are all in this together and our community is always open. We hope to continue the conversation with you through our social channels where we will aim to bring you some positivity and a smile during these difficult times. Do keep talking to us – we would love to know what you want to hear about over the coming weeks and months.
Best wishes to you and your loved ones,